Domestic and International Shipping Information
For orders outside of the US, see our international shipping page for ordering information.
Real-Time Shipping Rates - Effective December 26, 2016
After many years of calculating shipping rates based on average size, we are pleased to launch Real-Time Shipping Rates. Our goal is to collect an appropriate dollar amount for shipping, without overcharging. We want to eliminate the need to contact customers after their order has been placed, to collect additional shipping for heavy or oversized products.
For USPS shipping to Puerto Rico, enter "United States" for country and "Puerto Rico" for state. If you enter "Puerto Rico" for country, you will see higher rates.
Additionally, customers will now see more shipping options, including FedEx Express services and the US Postal Service. Please note: Express orders placed after 4PM CST Monday-Friday will not ship until the following business day. We are currently scheduled for FedEx Express pickups on Monday through Friday, but not on Saturday. US Postal Service orders will ship the following business day.
The average order should see a lower rate than before. This will especially apply to orders containing small items that are lightweight, but expensive.
Orders containing large items (mudflap hangers, axle cover kits, visors) will be charged an appropriate amount based on weight, dimensions, and customer location. In the past, we have often had to collect additional shipping for these items. The use of Real-Time Rates should eliminate this problem.
In the past few years, we have increased our use of FedEx's One Rate and the USPS Flat Rate Box programs. We plan to continue using these services to keep costs low and service quality high.
Note: Orders placed via phone will be charged shipping based on our rate chart (see below), except for oversized items which will be calculated based on the customer's location, as well as the weight and dimensions of the products ordered.
Orders shipping via FedEx that are valued over $500.00 USD will be Signature Required by default, due to FedEx regulations.
By ordering through this site, customers agree to our company's terms and conditions as well as to the terms and conditions set forth by our shipping company, FedEx. These conditions can be found online in the FedEx Service Guide.
We ship orders as soon as they are completed. We process and ship constantly, in an effort to provide fast shipping. Most orders made before 3PM (CST) on business days will ship the same day. Orders made after that time, or on holidays or weekends will be shipped the following business day.
All shipping time estimates below are based on non-Holiday season averages. Empire Chrome Shop cannot guarantee these estimates, especially during times of above average shipping volume, such as Holidays, or extreme weather conditions that may affect transportation of goods. All damage claims must be made within 48 hours of delivery.
Orders shipping into remote/rural areas of Canada may take somewhat longer to deliver than orders shipping into major cities and suburbs. Please allow up to 2 additional business weeks for delivery to remote/rural Canada.
On all Canadian orders shipped via the USPS/Canada Post, the customer will be responsible for all duties and taxes. As we cannot estimate these charges prior to the shipment's arrival in Canada, these charges are NOT included in your shipping charges.
Shipping Rates for Call-In Orders
Effective December 26, 2016 - Orders Placed on Website will be charged real-time rates based on weight, dimensions, and location.
Call-In-Order Shipping Charges Calculated by Subtotal (All prices in US Dollars)
January 1, 2015: Unfortunately, after several years of absorbing rising shipping costs from both USPS and FedEx, this year we will have to raise a small portion of our shipping rates. New rates are shown below in BOLD.
Please Note: These rates are based on average shipping weights and dimensions. All orders, especially those over $500, will be reviewed by one of our associates to ensure that the rate charged is accurate. We aim to keep our rates as fair as possible!
If you have an order of particularly small, lightweight products, Contact Us to see if a cheaper shipping method may be possible! Some orders may qualify for USPS Small Flat Rate Box shipping or USPS First Class Mail International.
|Low||High||United States - Home or Business Delivery||US - Home Delivery Signature Required||Canada - USPS Priority Mail||Alaska, Hawaii, Puerto Rico|
Last revised 4/18/14 DLY